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Shipping and after-purchase
See information below based on your country
- Shipping
- Returns
- Warranty
- Crash replacement
Returns
Shop worry-free with our hassle-free returns policy!
You have a generous 14-day window to return items that are unused, damaged, or unwashed. Enjoy free returns, and once processed, receive a voucher for your next purchase. Your satisfaction is our priority!
Warranty & complaints
Defects happen. We won’t lie. About 1% of our made kits may have defects. If you see that some sewing isn’t as it should be, maybe the zipper is not working properly or feel that somethings wrong, let us know! It’s important to us that you have everything as it should be.
If warranty case happened in the first two years, send us an email to info@4cyclists.eu, by adding description and images of an issue.
Pads
Normally pad works for about 200 hours in the saddle. The more you wash it, the more you ride in bad weather, the heavier you are, it can wear out faster. If the pad is worn out, it’s not a warranty case. If it comes loose because some stitching wears out, it is a warranty case.
Zipper
There is no limit for zipper opening times. It should last as long as the jersey, jacket or anything that has it, lasts. If no – it’s a warranty case.
Stitching
Stitching should last as long as fabric lasts. There are some tricky places like a pad, inseam, and sometimes pockets. If the inseam or pad stitching wears out, check if they are not damaged by the saddle. Especially if the wear is only in one place.
Fabric
The fabric should not tear up without any reason.
Crash replacement
Crashes happen. Some are very unlucky, but some always manage to stay upright or crash very softly. And, like the buttered toast phenomenon, it’s a big chance to crash while wearing a new kit. As we know how terrible is to trash your new kit, we do have a crash replacement offer.
If your kit is damaged in the first year of purchase time, send us an email to info@4cyclists.eu with pictures and we will give you a 50% discount of the regular price for the new kit in the same colour, model and size.
Stay upright! Stay safe!
Have a question?
Feel free to contact us regarding any questions about the shipping, returns, warranty or crash replacement.